Frequently Asked Questions (FAQ’s)

Below is a list of our most frequently asked questions (FAQ) about cliexa intended to serve as a knowledge base for patients and primary care providers. For more information about cliexa or additional support, please contact us.

How it Works

How does cliexa work?

Patients remotely monitor their real-time progress from their phones or tablets, which is then sent to their clinicians with a reliable, objective way to quantify their disease activity scores. This data is then pushed through our cliexa-Cloud and into the providers existing EMR system. For more information on this process, please see our solution.

Who pays for cliexa?

Providers that wish to implement cliexa into their system cover the expenses based on the number of patients and assessments they use on a daily basis.

What else is cliexa used for? 

In addition to serving as a chronic care management platform, cliexa is used for clinical trials, processing digital forms and sending them directly to an existing EMR system, and for remotely monitoring patients progress in their disease state.

What EMR companies can cliexa integrate with?

cliexa has the capacity to integrate with any existing EMR system, including some of the larger companies as follows:

Which practices and specialties can cliexa be implemented?

  1. Rheumatology Clinics: Chronic Pain, Rheumatoid Arthritis, Fibromyalgia
  2. Pain Management: Chronic Pain, Fibromyalgia
  3. Primary Care Clinics: Depression, Alcohol Abuse, Tobacco Usage, Chronic Pain, Annual Wellness Monitoring, Medication Reconciliation
  4. Integrated Pain Clinics:  Chronic Pain, Arthritis, Chronic Fatigue, IBS and mental health
  5. Behavioral Health Clinics: Depression, Anxiety, Suicidal Behaviors, Addiction Treatment, Substance Abuse
  6. Gastroenterology Clinics: Crohn’s Disease, Ulcerative Colitis, Irritable Bowel Syndrome
  7. Respiratory Care Clinics: Asthma, COPD
  8. Pediatric Care Clinics: Adolescents Sexual Risk Assessment, Anxiety, Depression
  9. Cardiac and Vascular Care Clinics: High Blood Pressure, Hypertension, AFib, High Cholesterol

The cliexa Applications

How can I sign-up?

cliexa is available on the Google Play Store or the Apple App Store on your smartphone to download the corresponding cliexa application with your chronic condition. Once the download is complete, open the app and sign up following the prompts given.

Are there any fees associated with using the applications?

cliexa is free to use for patients by download on the App Store on your smartphone. For clinical use, please contact us for pricing out specifics.

Can I use cliexa without owning a smartphone?

cliexa is only available on the App Stores for all mobile platforms. This includes devices ranging from smartphones or tablets that have the app store accessible to them for download.

Can I get a diagnosis on chronic pain through the cliexa application?

cliexa is not a direct means of diagnosis, but rather a way to track progress and functions alongside primary care treatment. If you are experiencing symptoms of chronic pain, please see your primary care physician.

What if my doctor’s office does not use cliexa? Can I still use it to track my progress?

cliexa is a free application for the use by patients, and can be used personally to track your progress without your clinic using it. For clinical use the scores and data you are recording, please contact us.

What if I change physicians or relocate to a new location?

Unlike most patient platforms, cliexa is independent of specific clinics or primary care offices. By having your past history of your chronic care treatment within the application, it makes the switch over to a new provider simpler by updating them on your chronic care treatment plan.

Do patients have access to the same versions of software as the clinics?

The cliexa platforms for patients and providers have access to the same assessments, but the set-up and interfaces are structurally different from one another as expected.

Can patients track their diseases before their visits, and will the clinic be ready with the information on arrival? Or does the patient still need to use the software in the clinic?

This depends on how clinics will manage and set-up cliexa in their system, but all of these are possible. Clinics can remotely monitor patients or monitor them solely in the clinic to the wishes of the functionality for the clinic.

How do we push software updates to the clinics or How do we maintain the updated software to the clinics?

We push updates automatically by remote device management managed by cliexa, which will automatically update the software in the clinics and on patients mobile devices or tablets.

Are there documents available for more information related to cliexa?

We provide further information through handouts for our subscribers on how we address our solutions. To access these forms and receive up-to-date information on everything cliexa, select the following links that interest you.

How can I contact cliexa with issues or concerns?

On our website, click on the Contact Us tab to fill out a form with your information and comments.

Is my information private and secure?

Yes, cliexa follows all rules of security provided by HIPAA guidelines to secure your data and to ensure it is not being shared with anyone except your primary care physicians.

Who handles the licensing of assessments in the cliexa platform?

cliexa handles all licensing of the assessments provided on our platforms.  We have access to a library of assessments and are able to provide the corresponding assessments for those you wish to add.

Family and Caregivers

What if I am caring for an elderly parent? Can I use cliexa on their behalf?

Absolutely. cliexa is provided to simplify anyone’s care treatment process and we strive to collaborate with family members to ease this process even more.

The cliexa Team

Where is cliexa located?

The cliexa HQ is based out of Denver, Colorado. Our address is:

cliexa
Catalyst HTI
3513 Brighton Blvd, Suite 520
Denver, CO 80216